Warranty and Refunds
In force from 19 October 2026
Account warranty
Each account carries the warranty window shown on its listing: 24 hours from delivery unless the listing says otherwise. Test every account inside it. If the password or 2FA code is rejected, the account is suspended, or it differs from the title, raise a ticket with a screenshot before the window closes and you receive a replacement from the same listing, or a refund for that account if the listing is empty. Signing in is expected and never voids the warranty.
Growth order claims
An order that did not start or ended short of its quantity can be claimed from the order page. We check it with the service that handled it and then complete it or refund the undelivered share. Counts that drop after completion are refilled on Premium only, within the refill window of the service that filled the order; Standard has none.
Full refunds
- Paid orders that were never delivered.
- Duplicate payments for one order.
Exclusions
- Suspensions that follow bulk or automated activity, spam, or abuse of free plans and trials.
- Tokens or sessions that stop working after you change the password or revoke them.
- A repository or profile made private, renamed or deleted during a growth order.
- Outcomes such as traffic, contributors, downloads or any other result of a higher count.
- Claims made after the window, and orders under a chargeback.
No other refunds
Apart from the cases above, delivered orders are not refundable.
How to claim
Raise a ticket on your order page naming the affected line, repository or profile, with a screenshot. If the order page is out of reach, email support@buygithub.net from the address you ordered with.